About us and how to contact us

This online training platform is operated by Osteon Limited, trading as OMT Training ("we", "our", "us"). We are registered in England and Wales, company number 07603582, with our registered office at Global House, 303 Ballards Lane, North Finchley, London N12 8NP.

You can contact us at bookings@omttraining.co.uk or in writing to our registered office. We aim to respond to enquiries and complaints within 48 hours where possible. Complaint handling is explained in clause 16.

2. These terms and your agreement with us

These terms apply to all purchases of online courses, bundles, diploma programmes, certificate upgrades and paid certificates from https://online.omttraining.co.uk and to all use of the platform, including community areas and interactive features. By creating an account, purchasing a course or using the platform, you agree to these terms. If you do not agree, please do not use the platform.

Please read these terms in full before purchasing. Contact our team before buying if you have questions about course content, suitability, certification, access, insurance or professional scope. Free preview material and course overviews are available so you can assess each course before buying.

We may update these terms from time to time. The version published at the time of your purchase applies to that purchase. Please check the current version each time you buy.

3. Who our courses are for: eligibility, age and entry requirements

Our courses are postgraduate continuing professional development (CPD) and private professional education for qualified professionals. They are not entry routes into clinical practice and must not be purchased by members of the general public with no prior relevant qualification.

• You must be at least 18 years old to create an account, purchase a course, submit assessments or receive certification.

• Before purchase, you must confirm by declaration that you hold the qualification required for the course, as stated on the course page. Enrolment is conditional on this declaration.

• Certain courses have specific prerequisites, for example prior training in dry needling, acupuncture, manual therapy, sports massage, sports therapy, physiotherapy, osteopathy, chiropractic or another relevant healthcare discipline. These requirements are stated on the relevant course page and form part of your declaration.

• We may request evidence of your qualification, professional background, registration, insurance, clinical scope or prior training where relevant to course eligibility, assessment or certification.

• If you fail to provide satisfactory evidence, or if we reasonably believe that information supplied by you is false, misleading or incomplete, we may refuse enrolment, suspend access, withhold certification or withdraw access without refund where there has been deliberate or material misrepresentation.

• Any certificate issued on the basis of a false, misleading or inaccurate declaration is void.

It is your responsibility to make sure, before purchase, that a course is suitable for your qualifications, professional scope, insurance position and local regulations. Contact us before buying if you are unsure.

4. Accreditation, recognition, CPD status and limitations

Where a course is described as accredited, recognised, certified or accepted for CPD, this refers to the specific professional education, CPD or accreditation status stated on the relevant course page. It does not mean that the course is a statutory licence to practise, a route to protected-title registration, an Ofqual-regulated qualification, a university degree, or approval by a statutory healthcare regulator unless expressly stated.

OMT Training diploma programmes and online courses are private professional education and CPD programmes. They are not Ofqual-regulated qualifications, university degrees, statutory licences or routes to protected professional registration unless expressly stated on the course page.

IAOMM accreditation, where stated, confirms professional educational recognition of the relevant course by IAOMM. It does not replace local legal, regulatory, professional-body or insurance requirements in the country where the student practises.

Any references to international recognition, professional recognition, CPD acceptance or insurer acceptance must be understood in this context. Recognition, insurance acceptance and CPD acceptance can vary between countries, employers, professional bodies and insurers, and students are responsible for checking the position that applies to them before enrolment.

5. Purchases, payment and immediate access to digital content

Our courses are digital content delivered through the online platform. The total price, course content summary, access period, certification status and entry requirements are set out on each course page before you buy. Prices may change from time to time, but the price shown at checkout at the time of purchase applies to that purchase.

At checkout, you will be asked to confirm separately that:

• you request immediate access to the course digital content; and

• you understand that, once access begins, you lose the 14-day cancellation right that applies to digital content under the Consumer Contracts Regulations 2013, except where statutory rights apply.

If you do not give this consent, course content will not be supplied until the 14-day cancellation period has expired.

Technical requirements: courses are streamed through a web browser and require a stable internet connection and a suitable device. Course videos and PDFs are viewed on the platform and are not downloadable unless the course page expressly states otherwise. Certificates are downloadable once earned, as explained in clause 8.

If you raise a payment dispute or chargeback without first contacting us to resolve the issue, we may suspend access while the payment dispute is investigated. This does not affect your statutory rights.

6. Refunds, cancellations, transfers and fees

Once immediate digital access has begun, courses, bundles, diploma programmes, certificate upgrades and paid certificates are non-refundable and non-transferable, except where statutory rights apply. By consenting to immediate access at checkout, you give up the 14-day cancellation right that normally applies to digital content, and no refund is available because you change your mind, fail to complete a course, purchase a course that is unsuitable for your qualifications, do not meet the course requirements, or do not achieve the outcome you hoped for.

Cooling-off: if you did not consent to immediate access at checkout, you may cancel within 14 days of purchase for a full refund, provided you have not accessed any course content.

Faulty or misdescribed content: if course content is faulty, not as described or not supplied properly, contact us and we will deal with the issue in line with your rights under the Consumer Rights Act 2015. Nothing in these terms removes your statutory rights.

Duplicate purchases: if you accidentally purchase a duplicate course or certificate, contact us promptly. Refunds of genuine duplicate purchases are subject to a £50 administration fee covering payment processing and administration.

Discretionary changes: any other change, transfer, course swap, face-to-face to online transfer, or refund is entirely at our discretion, assessed individually, and subject to a £50 administration fee. Transfers are priced on the full like-for-like value of the courses concerned. No additional discounts apply and no price difference is refunded.

Discounts and offers: discount codes, promotional prices and offers are discretionary, time-limited and cannot be applied retrospectively unless we expressly agree in writing.

7. Course access and duration

• CPD courses include 12 months of access from the date of purchase unless the course page states otherwise. Access is not extended beyond the stated period, and certificates must be completed and downloaded within it. No refund is given for unused access time.

• Diploma programmes include ongoing access for as long as the course remains available on our platform. "Lifetime access" means access for as long as the course remains available on the OMT Training platform. It does not mean the lifetime of the student.

The platform is normally available 24/7. Access may occasionally be interrupted by maintenance, updates, platform changes, hosting problems, security issues, third-party technical failures or matters outside our reasonable control. We will work to restore access promptly where the issue is within our control.

If we permanently discontinue the platform or a course for reasons beyond our reasonable control, including failure of a third-party hosting provider, legal or regulatory changes, security issues or events of force majeure, we will give reasonable notice where possible so that students can complete courses and download certificates. We are not liable for loss of access in these circumstances, and refunds are not provided for access periods already substantially supplied. Nothing in this clause affects your statutory rights.

8. Assessment, practical competency and certification

Courses may include mandatory assessments. Progression and certification require you to pass the examinations stated in the course, which carry an 80% pass requirement unless otherwise stated.

Practical Competency Verification (PCV): designated courses, as stated on the relevant course page, also require completion of tutor-marked video assessments before progression and certification. Where the PCV applies:

• You must submit the video assessments described in the course through the platform. Submissions by email or other channels are not accepted unless we expressly agree in writing.

• Videos must show you performing the techniques as instructed, with your name and the date stated on camera.

• Where a volunteer is involved, you are responsible for making sure they are a consenting adult, that their verbal consent is captured on camera, and that they understand the video will be submitted to OMT Training for assessment, moderation, quality assurance and record-keeping.

• You must not perform any technique on a volunteer where it would be unsafe, inappropriate, outside your current professional scope or contrary to local law, professional rules or insurance requirements.

• Submissions are reviewed by a qualified tutor against written marking criteria, including safety-critical fail points. The platform does not release subsequent content or certification until each required stage has been passed. Resubmission attempts are permitted as stated in the course.

• Assessment footage may contain personal data, including images, voice, name, date and information about technique performance. Footage is stored securely, used for assessment, moderation, quality assurance and record-keeping, and handled in accordance with our Privacy Policy.

• By submitting assessment footage, you confirm that you have the consent of everyone who appears in the footage and that you have complied with all applicable privacy and confidentiality obligations.

Certificates are issued in digital, downloadable form only, on full completion of paid courses, including all examinations and, where applicable, the PCV. Hard-copy certificates are not posted.

Free courses and free modules do not include certification unless a paid certificate upgrade is expressly offered and purchased. Any certificate issued for a free course is a certificate of completion only and does not create any professional licence, statutory qualification or right to practise.

Certification in an OMT Training course does not make you an OMT Training instructor, does not entitle you to teach our materials or course content, and does not create any affiliation with, or right to represent, OMT Training. "OMT Training" is a registered trade mark and misuse of our name, logo or implied affiliation is a breach of these terms.

9. Professional scope, protected titles and regulation

You are responsible for practising within your existing professional qualifications, competence, registration, insurance, scope of practice and the law of the country where you practise. Completion of an OMT Training course does not, by itself, qualify you to perform any technique outside your professional scope or local regulations.

Protected titles in the United Kingdom: completion of our courses does not entitle you to use the titles "Osteopath", "Chiropractor" or "Physiotherapist" in the United Kingdom unless you are registered with the relevant statutory regulator: the General Osteopathic Council (GOsC), General Chiropractic Council (GCC) or Health and Care Professions Council (HCPC).

Under section 32(1) of the Osteopaths Act 1993, it is an offence to describe yourself, expressly or by implication, as any kind of osteopath without registration. Equivalent restrictions apply to the title Chiropractor under the Chiropractors Act 1994. HCPC-designated titles, including Physiotherapist, are also protected by law.

You may accurately describe the techniques you are trained in, for example: "John Smith, Sports Therapist. Techniques used: dry needling, osteopathic spinal manipulation, osteopathic articulation", provided you do not state or imply that you are a registered professional you are not. "Osteopathic", used as a description of technique, is not a protected title in itself, but it must not be used in a way that misleads the public or implies protected-title registration.

Our courses in osteopathic articulation, spinal manipulation, chiropractic techniques and related manual therapy methods teach specific techniques. They are not a substitute for a degree programme and do not qualify you as an Osteopath, Chiropractor, Physiotherapist or any other regulated professional. Outside the UK, you must comply with the title, practice, advertising and insurance regulations of your own country. We accept no responsibility for how students describe themselves or practise after certification.

PLEASE NOTE: the General Osteopathic Council and the General Chiropractic Council do not endorse or accredit any postgraduate CPD training courses, and as such do not endorse, accredit or sponsor any courses run by OMT Training.

10. Insurance

Professional indemnity and public liability insurance options may be available to eligible graduates through independent third-party insurance providers. Any insurance is subject to the insurer's own eligibility criteria, declarations, underwriting requirements, policy wording, exclusions, professional scope requirements and country-of-practice rules.

OMT Training is not an insurance provider, broker or adviser. We do not provide insurance advice and cannot guarantee that any insurer will offer cover to any individual student. Students are responsible for confirming before enrolment and before practice that their intended use of the course is covered by suitable insurance.

If you intend to use skills learned through an online course, including dry needling, acupuncture, spinal manipulation, osteopathic techniques, chiropractic techniques or any other advanced clinical intervention, you must check that your insurer covers those skills, your route of learning, your qualification level, your country of practice and your intended client group before using them in practice.

11. Account security, access and assessment misconduct

Your account is personal to you. You must not share login details, allow another person to access your account, transfer access, sell access, copy access, or complete assessments on behalf of another person.

We may suspend or withdraw access, withhold certification, cancel certificates, remove community access or take legal action where we reasonably believe there has been account sharing, impersonation, fraud, unauthorised copying, assessment misconduct, false declaration, abusive behaviour or material breach of these terms.

Where access is withdrawn for material breach, fraud, assessment misconduct or deliberate misrepresentation, course fees for forfeited courses are not refunded.

12. Intellectual property and permitted use

All course materials, including videos, PDFs, images, text, diagrams, assessments, marking criteria, teaching structure, course design, platform content and branding, are owned by OMT Training and/or our licensors. You receive a personal, non-transferable licence to view the materials on the platform for your own professional education during your access period.

• You must not download, copy, print, screenshot, record, scrape, share, resell, redistribute or make available any course materials unless we have expressly permitted this in writing.

• You must not copy, reproduce, record, distribute, sell, teach from, adapt or commercially exploit our course videos, manuals, PDFs, text, images, diagrams, assessments, teaching structure, branding, logos or other original course materials.

• You must not reproduce or teach OMT Training course content as your own, create derivative courses from our materials, or use our name, logo or materials in a way that implies affiliation, endorsement or authorisation.

Nothing in these terms prevents you from using skills properly learned in your own lawful clinical practice, provided you do not copy our materials, represent yourself as affiliated with us, or teach our course content as your own.

Breach of this clause may result in withdrawal of access without refund and legal action.

13. Acceptable use and community standards

You may use the platform, its community features and our social media channels only for lawful purposes. Any contribution you post must be accurate where stating facts, genuinely held where stating opinions, and lawful.

You must not post content that is defamatory, obscene, hateful, threatening, discriminatory, deceptive, infringing of any third party rights, or that harasses, bullies or impersonates any person. You must not upload malicious code, send spam, post advertising or external links without permission, or interfere with the platform or any third party systems. Concerns about members or courses should be raised with the admin team first rather than in comment sections.

We may moderate community spaces but are not obliged to do so, and we are not liable for other users contributions. We will determine, acting reasonably, whether a contribution breaches these standards.

If you materially breach this clause, we may remove content, suspend or permanently withdraw your platform access, and take legal action where appropriate. Where access is withdrawn for material breach, course fees for forfeited courses are not refunded.

14. Interactive services

Where we provide interactive services, such as community Q&A, discussion boards, feedback areas or live sessions, we will make clear what is offered and whether it is moderated. Use of interactive services is subject to clause 13.

Interactive services are provided for educational support and discussion. They are not emergency clinical advice, patient-specific advice, legal advice, insurance advice or a substitute for your own professional judgement.

15. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or restricted by law. Nothing in these terms affects your statutory rights as a consumer.

Subject to the paragraph above, we are not liable for losses that were not foreseeable when you purchased, for losses not caused by our breach, or for business losses. Our courses provide professional education. We are not responsible for your clinical decisions, your treatment of patients or clients, your assessment of suitability or contraindications, your advertising, your professional conduct, your insurance position, or your compliance with the laws, regulations and professional requirements that apply to your practice.

Subject to the first paragraph of this clause, our total liability to you in connection with a course is limited to the price you paid for that course.

16. Complaints and disputes

If you have a complaint, contact us at bookings@omttraining.co.uk or in writing to our registered office, with full details. We aim to acknowledge complaints within 48 hours where possible and to resolve them promptly and fairly within these terms.

If your complaint remains unresolved, you may be entitled to refer the matter to an approved alternative dispute resolution (ADR) provider; we will provide details on request.

17. Unauthorised sellers and fraudulent websites

The only authorised website for purchasing OMT Training online courses is https://online.omttraining.co.uk. Courses or certificates purchased through unauthorised sellers or fraudulent websites are not valid, and we may refuse access, withhold certification and decline support or refunds for such purchases. We accept no responsibility for losses incurred by purchasing from unofficial sources. Please report suspicious websites to us; we actively pursue action against fraudulent operators.

18. AI-assisted content and editorial processes

"AI-assisted" means created, generated, summarised, transcribed, translated, edited, reformatted or otherwise processed with the assistance of artificial intelligence or machine-learning tools. We may use AI-assisted tools in operating our website, platform and course production workflows, including research support, drafting, editing, proofreading, transcription, translation, formatting, image generation and administration.

We seek to maintain high standards of quality and accuracy. AI-assisted outputs may be reviewed, edited, supplemented or rejected by our team before publication. Although we take reasonable care, content, whether AI-assisted or otherwise, may occasionally contain inaccuracies or typographical errors, and we may update, correct or replace content at any time. All intellectual property rights in AI-assisted and edited outputs belong to us and/or our licensors. Clause 12 applies.

Where AI-assisted tools involve personal data, we act in accordance with our Privacy Policy and applicable data protection law. We do not input learner submissions into third-party AI tools unless we have a lawful basis and appropriate safeguards in place.

19. Governing law and jurisdiction

These terms, their subject matter and formation, and any non-contractual disputes or claims, are governed by English law, and the courts of England and Wales have exclusive jurisdiction.